RETURN, REFUND & CANCELLATION POLICY

Last Updated: August 27, 2026

At Ninja Tire, we want every customer to clearly understand our return, refund, cancellation, fitment, and warranty policies before placing an order.

Because we sell standard merchandise as well as highly customized automotive products—including custom wire wheels, specialty finishes, custom whitewall and colored-stripe tires, and complete wheel-and-tire packages—return and cancellation eligibility depends on the type and status of the order.

This Return, Refund & Cancellation Policy forms part of the Ninja Tire Terms & Conditions.

By placing an order with Wire Wheel X, dba Ninja Tire (“Ninja Tire,” “we,” “us,” or “our”), you acknowledge and agree to this Policy and our Terms & Conditions.

IMPORTANT POLICY SUMMARY

Please review these terms before placing your order:

Eligible non-custom merchandise may be requested for return within 30 days after delivery.
Approved customer-requested returns of eligible non-custom merchandise are subject to a 25% RESTOCKING FEE.
Cancellation requests submitted within 24 hours are generally eligible for cancellation without the 8% cancellation fee, provided order-specific work has not already begun.
Approved cancellations requested after 24 hours may be subject to an 8% CANCELLATION FEE.
Payment of the 8% cancellation fee does not create an automatic right to cancel an order.
Custom and special-order products may become NON-CANCELLABLE once production or other order-specific work begins.
Custom and special-order merchandise is FINAL SALE and is not eligible for ordinary returns.
Mounted, installed, driven-on, used, modified, or damaged merchandise is not eligible for an ordinary return.
A customer may be required to return the original merchandise before a refund, replacement, exchange, repair, or warranty remedy is completed.
A payment dispute or chargeback does not automatically allow a customer to keep merchandise while also receiving a refund.

Nothing in this Policy limits any right or remedy that cannot legally be limited under applicable law.

1. 30-Day Return Period for Eligible Non-Custom Products

Eligible non-custom merchandise may be requested for return within 30 days after delivery, unless a different policy was clearly disclosed for the particular product.

The 30-day period begins on the date the merchandise is delivered, not the date the order was originally placed.

To qualify for an ordinary return, merchandise must:

Be unused;
Have never been mounted or installed;
Have never been driven on;
Be unmodified;
Be free of scratches, damage, wear, or missing components; and
Be returned in its original packaging or equivalent protective packaging suitable for safe transportation.

Mounted, installed, driven-on, modified, damaged, or used merchandise is not eligible for an ordinary return.

All returns require prior authorization from Ninja Tire.

Do not ship merchandise back without first receiving return authorization and return instructions from Ninja Tire.

Unauthorized returns may be refused.

2. 25% Restocking Fee

IMPORTANT: APPROVED CUSTOMER-REQUESTED RETURNS OF ELIGIBLE NON-CUSTOM MERCHANDISE ARE SUBJECT TO A 25% RESTOCKING FEE.

The 25% restocking fee is calculated based on the purchase price of the merchandise being returned.

The restocking fee may apply to approved returns resulting from circumstances such as:

Change of mind;
Buyer’s remorse;
Customer no longer wanting the merchandise;
Customer ordering the incorrect product;
Customer ordering the incorrect size;
Customer changing vehicles or vehicle plans;
Customer preferring a different style, finish, size, or configuration; or
Another customer-requested return that is not caused by a verified Ninja Tire error or qualifying defect.

The 25% restocking fee is separate from applicable shipping costs.

Where permitted and properly applicable, original outbound shipping, return shipping, or other authorized return-related costs may also be deducted from the refund.

When the 25% Restocking Fee Does Not Normally Apply

The 25% restocking fee will generally not apply when Ninja Tire verifies that:

Ninja Tire shipped a materially incorrect product; or
A qualifying defect requires the product to be returned under the applicable warranty or law.

Paying a Restocking Fee Does Not Make an Item Returnable

Payment or acceptance of a 25% restocking fee does not create a right to return otherwise non-returnable merchandise.

Custom, special-order, mounted, installed, driven-on, used, modified, damaged, or otherwise ineligible merchandise remains non-returnable except where Ninja Tire expressly agrees otherwise in writing or applicable law requires a remedy.

3. Custom & Special-Order Products — Final Sale

CUSTOM AND SPECIAL-ORDER PRODUCTS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR ORDINARY RETURNS OR EXCHANGES.

These products are produced, customized, modified, sourced, or prepared specifically for the customer’s order and generally cannot be resold as ordinary inventory.

Custom and special-order products may include, without limitation:

Custom handmade whitewall tires;
Custom colored-stripe tires;
Custom-finished wheels;
Gold, rose-gold, or other specialty finishes;
Custom-built or made-to-order wire wheels;
Custom offsets;
Custom bolt patterns;
Custom wheel sizes or configurations;
Specially ordered merchandise;
Custom wheel-and-tire packages;
Products specially mounted, balanced, assembled, or prepared for a specific order; and
Any other merchandise modified, produced, ordered, or prepared specifically for the customer.

Custom and special-order merchandise is not returnable merely because of:

Change of mind or buyer’s remorse;
Customer ordering error;
Incorrect size selected by the customer;
Fitment issues where Ninja Tire did not provide a written Fitment Guarantee;
Cosmetic preferences or subjective expectations;
Customer deciding they no longer want the product;
Customer changing their build or vehicle plans; or
Customer selling, modifying, or otherwise changing the vehicle for which the merchandise was purchased.

The 25% restocking fee does not apply as an option to make custom or special-order merchandise returnable.

This section does not limit remedies for a verified defect, a materially incorrect product shipped by Ninja Tire, or rights that cannot legally be excluded.

4. Custom Whitewall & Colored-Stripe Tires

Ninja Tire’s custom whitewall and colored-stripe tires are individually customized products.

Because the customization is performed specifically for the customer’s order:

ALL CUSTOM WHITEWALL AND COLORED-STRIPE TIRE SALES ARE FINAL.

They are not eligible for ordinary returns, refunds, or exchanges.

Customers are responsible for verifying the correct tire size before ordering unless Ninja Tire expressly provides a written Fitment Guarantee for the specific order.

Minor variations associated with customized or handmade products—including minor variations in appearance, surface characteristics, stripe or whitewall placement, texture, or finish—do not necessarily constitute defects.

5. Order Cancellation — First 24 Hours

Cancellation requests should be submitted within 24 hours after placing the order.

A cancellation requested within the first 24 hours will generally be eligible for cancellation without the 8% cancellation fee, provided production, customization, plating, procurement, assembly, mounting, balancing, or other order-specific work has not already begun.

A cancellation request is not considered approved until Ninja Tire confirms the cancellation.

To request cancellation, contact:

Email: support@ninjatire.com
Phone: 1 (888) 884-4399
Text: (279) 240-4046

Please provide your order number.

6. 8% Cancellation Fee After 24 Hours

IMPORTANT: IF A CANCELLATION IS REQUESTED MORE THAN 24 HOURS AFTER THE ORDER WAS PLACED AND NINJA TIRE AGREES TO CANCEL THE ORDER, AN 8% CANCELLATION FEE MAY BE DEDUCTED FROM THE AMOUNT REFUNDED.

The cancellation fee helps cover costs associated with order processing, payment processing, administrative work, product procurement, inventory allocation, and other costs incurred in connection with the order.

The 8% Fee Does Not Guarantee Cancellation

Payment of an 8% cancellation fee does not create an automatic right to cancel an order.

Cancellation after the initial cancellation period remains subject to Ninja Tire’s approval and the status of the order.

7. Custom Orders After Production Has Begun

Custom and special-order merchandise may become NON-CANCELLABLE once production, customization, plating, procurement, assembly, mounting, balancing, or other order-specific work has begun.

Once order-specific work has begun, Ninja Tire may deny a cancellation request regardless of whether the customer is willing to pay the 8% cancellation fee.

If Ninja Tire voluntarily agrees to cancel a custom or special-order product after work has begun, Ninja Tire may deduct the applicable 8% cancellation fee and additional reasonable, documented, non-recoverable costs already incurred, to the extent permitted by applicable law and disclosed to the customer.

8. Difference Between the 8% Cancellation Fee and 25% Restocking Fee

These are separate policies covering different situations.

8% Cancellation Fee:
Applies to an approved cancellation request made after the applicable cancellation period and before the order is completed/delivered, when cancellation is still approved by Ninja Tire.

25% Restocking Fee:
Applies to an approved customer-requested return of eligible non-custom merchandise after delivery.

These fees are not intended to be automatically stacked for the same cancellation or return.

The applicable fee depends on whether the transaction is being treated as an order cancellation or a merchandise return.

9. Fitment Responsibility

Aftermarket wheel and tire fitment depends on numerous vehicle-specific factors.

Unless Ninja Tire expressly provides a written Fitment Guarantee for the specific order, fitment recommendations are based upon the information available to us and should not be interpreted as an unconditional guarantee.

Customers are responsible for providing accurate information concerning:

Vehicle year, make, model, and trim;
Brake package and caliper configuration;
Current wheel and tire sizes when requested;
Suspension configuration;
Lowering or lifting;
Air suspension;
Fender or body modifications;
Brake modifications;
Previous modifications that affect clearance; and
Any other information reasonably relevant to fitment.

Ninja Tire is not responsible for fitment problems resulting from inaccurate, incomplete, or undisclosed vehicle information.

Aftermarket wheel installation may require components or procedures such as:

Wheel adapters;
Spacers;
Hub-centric rings;
Appropriate lug nuts or hardware;
Caliper clearance;
Fender clearance;
Suspension adjustment; or
Other vehicle-specific installation measures.

10. Written Fitment Guarantee

A Ninja Tire Fitment Guarantee applies only when Ninja Tire expressly confirms in writing that the specific wheel-and-tire configuration is guaranteed to fit the customer’s identified vehicle.

Any Fitment Guarantee assumes:

The customer provided accurate vehicle information;
Relevant modifications were disclosed;
The vehicle is reasonably within applicable factory specifications except for disclosed modifications; and
Installation is performed correctly by a qualified installer.

A fitment recommendation is not necessarily a Fitment Guarantee.

11. Inspect Merchandise Before Installation

CUSTOMERS MUST INSPECT ALL MERCHANDISE BEFORE MOUNTING, INSTALLING, OR DRIVING ON IT.

Before installation, verify:

Correct product;
Correct wheel size;
Correct tire size;
Correct finish and color;
Correct quantity;
Visible cosmetic condition; and
Visible shipping damage.

Installation generally constitutes acceptance of the product’s visible size, finish, style, and cosmetic condition, except for latent defects that could not reasonably have been identified beforehand.

Do not install merchandise that appears incorrect or visibly damaged. Contact Ninja Tire first.

12. Mounted, Installed, Used or Modified Products

Except for a verified defect or as otherwise required by applicable law, the following are not eligible for ordinary returns:

Mounted wire wheels;
Installed wheels;
Wheels that have been driven on;
Mounted or used tires;
Tires that have been driven on;
Used wheel adapters;
Used knock-offs;
Used wheel accessories;
Modified merchandise;
Refinished merchandise;
Merchandise damaged during installation;
Merchandise damaged after delivery; and
Merchandise showing installation or use-related wear.

The 25% restocking fee does not make these products eligible for return.

13. Defective Merchandise

If you believe merchandise has a manufacturing, material, or customization defect, contact Ninja Tire promptly after discovering the issue.

Depending on the nature of the claim, Ninja Tire may request:

Clear photographs;
Video;
Photographs of packaging;
Vehicle information;
Installation information;
Tire-pressure information;
Inspection or diagnosis by a qualified shop;
Return of the affected product for inspection; or
Other information reasonably necessary to evaluate the claim.

If a defect is verified, the available remedy may include repair, replacement, exchange, credit, refund, or another appropriate remedy, depending upon the circumstances, applicable warranty, and applicable law.

A claimed defect does not automatically entitle the customer to a refund without providing Ninja Tire a reasonable opportunity to inspect and evaluate the merchandise.

14. Custom Whitewall & Colored-Stripe Tire Warranty

Unless otherwise stated for a specific product, eligible Ninja Tire custom whitewall and colored-stripe tire customization includes a 1-year limited surface warranty against qualifying defects such as abnormal yellowing, fading, cracking, peeling, or separation of the customized surface under normal use.

Warranty coverage does not include damage resulting from:

Curb damage;
Impact damage;
Road hazards;
Potholes;
Improper mounting;
Improper installation;
Overinflation;
Underinflation;
Chemical or cleaner damage;
Misuse or abuse;
Vehicle interference or rubbing;
Accidents;
Improper maintenance; or
Ordinary wear and tear.

Warranty claims are subject to inspection and verification.

15. Damaged Shipments

Customers should inspect packages promptly after delivery.

If merchandise appears to have been damaged during transportation, contact Ninja Tire promptly after discovering the damage.

Please photograph:

The outside of the box or pallet;
Shipping labels;
Damaged packaging;
Protective packaging materials; and
The damaged merchandise.

KEEP ALL ORIGINAL PACKAGING UNTIL NINJA TIRE CONFIRMS THAT IT MAY BE DISCARDED.

Do not mount or install visibly shipping-damaged merchandise before contacting us if installation could interfere with evaluation of the claim.

Customers must reasonably cooperate with Ninja Tire and the shipping carrier during a transportation-damage investigation.

A 25% restocking fee will not normally apply to merchandise being returned solely because of verified shipping damage.

16. Incorrect Merchandise Sent by Ninja Tire

If Ninja Tire sends merchandise that is materially different from what was ordered, contact us before installation.

We may request photographs or other information necessary to verify the discrepancy.

Once verified, Ninja Tire may provide an appropriate remedy, which may include a prepaid return label and shipment of the correct merchandise.

The incorrect merchandise may be required to be returned before replacement merchandise or a refund is issued.

The 25% restocking fee will not normally apply when a return is required because Ninja Tire verified that we shipped a materially incorrect product.

17. Return Required Before Refund or Replacement

Unless Ninja Tire expressly agrees otherwise in writing, merchandise for which a refund, replacement, exchange, repair, or warranty remedy is requested must be returned when return is reasonably required to inspect the product or complete the remedy.

Providing photographs, videos, estimates, or other evidence does not automatically entitle the customer to keep the original merchandise while simultaneously receiving a full refund or replacement.

If Ninja Tire provides a prepaid return label, the customer must reasonably cooperate with the return process.

Failure or refusal to return merchandise when reasonably required may prevent Ninja Tire from completing a refund, replacement, exchange, inspection, repair, or warranty remedy.

18. Condition and Packaging of Returned Merchandise

Customers are responsible for properly protecting merchandise during return transportation.

Wheels and other easily damaged merchandise must be packaged appropriately to prevent:

Scratches;
Bending;
Dents;
Finish damage;
Impact damage; and
Movement inside the package.

If merchandise is inadequately packaged and sustains additional damage during return transportation, Ninja Tire may account for the resulting loss in value when determining the available remedy, to the extent permitted by applicable law.

19. Return Shipping Costs

For customer-requested returns of eligible non-custom merchandise, the customer is generally responsible for return shipping.

The 25% restocking fee does not include return shipping costs.

Where permitted and properly disclosed, applicable outbound shipping charges may also be non-refundable or deducted from the refund.

If Ninja Tire verifies that we shipped a materially incorrect product or determines that return shipping is covered under an applicable defect or warranty claim, Ninja Tire may provide a prepaid return label or otherwise arrange return transportation.

Do not independently return a claimed defective or incorrect product before receiving instructions from Ninja Tire.

20. Refused or Undeliverable Shipments

REFUSING DELIVERY DOES NOT CONSTITUTE AN APPROVED CANCELLATION OR RETURN.

If an order is refused, unclaimed, returned because of an incorrect address, or otherwise returned because of circumstances attributable to the customer, actual outbound shipping, return transportation, storage, redelivery, or other reasonable costs incurred by Ninja Tire may be deducted from any refund otherwise due, to the extent permitted by law.

Custom or special-order merchandise does not become returnable simply because the customer refuses delivery.

21. Exchanges

Eligible exchanges require prior authorization.

For ordinary non-custom merchandise, the merchandise must meet the same eligibility requirements applicable to returns.

An approved customer-requested exchange may be subject to the 25% restocking fee where the original merchandise is being returned for reasons unrelated to a verified Ninja Tire error or qualifying defect.

Custom and special-order merchandise is not eligible for ordinary exchanges.

If Ninja Tire verifies that we shipped an incorrect product or verifies a qualifying defect, the ordinary 25% restocking fee will generally not apply to the authorized exchange.

22. Refund Calculation

For an approved ordinary customer-requested return, the refund may be calculated substantially as follows:

Purchase price of eligible merchandise
minus 25% restocking fee
minus applicable non-refundable shipping or other authorized charges
= Refund amount

Example

If eligible non-custom merchandise was purchased for $4,000 and an ordinary customer-requested return is approved:

Merchandise purchase price: $4,000
25% restocking fee: $1,000
Remaining amount before any applicable shipping deductions: $3,000

This is an example only. The actual refund depends upon the order and circumstances of the return.

23. Refund Processing

Once an authorized return is received, Ninja Tire will inspect the merchandise.

We will notify the customer whether the return has been approved, rejected, or requires additional information.

If approved, the applicable 25% restocking fee and other authorized deductions will be calculated before the refund is issued, unless the fee does not apply to the particular return.

Refunds will generally be issued to the original payment method.

Once Ninja Tire submits the refund, the customer’s bank, credit-card issuer, financing provider, or payment service may require additional time to post the credit.

Financial-institution processing times are outside Ninja Tire’s control.

24. Late or Missing Refunds

If Ninja Tire confirms that a refund has been issued but it has not appeared:

Check the original payment account;
Contact your bank, card issuer, financing company, or payment provider;
Allow the financial institution’s stated processing period; and
Contact Ninja Tire at support@ninjatire.com if additional assistance is required.

25. Payment Disputes & Chargebacks

We encourage customers to contact Ninja Tire promptly if there is a problem with an order so we have an opportunity to investigate and provide any available remedy.

Nothing in this Policy waives a chargeback, dispute, or consumer-protection right that cannot lawfully be waived.

If a payment dispute or chargeback is initiated, Ninja Tire reserves the right to provide relevant transaction documentation to the payment processor, card issuer, financing provider, or other appropriate party, including:

Order and invoice records;
Product descriptions and specifications;
Customer communications;
Photographs and videos;
Production records;
Fitment information and approvals;
Tracking information;
Delivery confirmation;
Return instructions;
Prepaid return labels;
Evidence of installation or use; and
Documentation concerning attempted resolutions or refusal to return merchandise.

Customers agree to provide truthful and accurate information when making claims concerning transactions with Ninja Tire.

Initiating a payment dispute does not by itself transfer ownership of merchandise to Ninja Tire or eliminate a customer’s obligation to return merchandise when return is required as part of the applicable remedy.

26. Promotional, Sale & Clearance Merchandise

Promotional, sale, clearance, closeout, or specially discounted merchandise may have additional return restrictions when clearly disclosed at the time of sale.

Custom or special-order merchandise remains subject to the custom-order policy regardless of whether a promotional discount was applied.

Where an eligible non-custom promotional product is returnable and no different return condition was disclosed, an approved customer-requested return may remain subject to the 25% restocking fee.

27. Proof of Purchase

A valid Ninja Tire order number, invoice, receipt, or other proof of purchase may be required to process a return, exchange, warranty claim, or refund.

28. Return Authorization & Return Address

DO NOT RETURN MERCHANDISE WITHOUT PRIOR AUTHORIZATION FROM NINJA TIRE.

Email: support@ninjatire.com
Phone: 1 (888) 884-4399
Text: (279) 240-4046

Once a return is authorized, Ninja Tire will provide the appropriate return address and shipping instructions.

Do not automatically ship merchandise to a Ninja Tire office, showroom, warehouse, or other location without receiving return instructions.

Certain products may need to be returned to a different warehouse, manufacturer, production facility, or inspection location.

For customer-paid returns, we strongly recommend using a trackable and appropriately insured shipping service.

Customers should retain tracking information until the return has been completed.

29. Relationship to Ninja Tire Terms & Conditions

This Return, Refund & Cancellation Policy must be read together with Ninja Tire’s:

Terms & Conditions;
Applicable product description;
Invoice or order confirmation;
Applicable warranty;
Fitment confirmation, if any; and
Any written order-specific agreement.

If an order-specific written term expressly modifies this Policy, the expressly agreed order-specific term will control for that particular issue.

Nothing in this Policy limits rights or remedies that cannot legally be limited under applicable law.

30. Contact Ninja Tire Before Ordering

If you are uncertain about wheel or tire size, vehicle fitment, customization, production time, cancellation eligibility, or whether a product is returnable, please contact Ninja Tire before placing your order.

Ninja Tire
Wire Wheel X, dba Ninja Tire

Email: support@ninjatire.com
Phone: 1 (888) 884-4399
Text: (279) 240-4046